CONCERNS

SOLUTIONS

1. How will outsourcing affect my workflow?

Upon commencement of our services, we will study your current workflow, identify areas that need improvement and revise it accordingly. The result has always been a smoother workflow.

2. How do I directly obtain access to my billing system, such as when collecting old patient balances at the time the patient is at the office?

We provide your office with a unique username and password to log on to your billing system via internet 24 hours per day, 365 days a year.

3. How can I be assured that the proper attention is given to my billing operation when outsourcing?

We believe collection of unpaid charges is one of the most important parts of the whole billing and collection process. We have an excellent record for collection of unpaid charges. As a matter of fact this is one of our strongest points. Moreover, we do not get paid unless you get paid and this provides us with an incentive to stay on top of your billing and make sure that no single claim is left unprocessed.

4. Outsourcing appears to be uncomfortable because it goes against what has been done in the past.

You are not alone. Most practices, despite their unhappiness about their current situation, have hesitations in outsourcing their billing services. We have successfully converted many practices from in-house billing to outsourcing. We help you through the whole transition process. We will be by your side to ensure a smooth and effortless transition period.

5. Who is going to train my staff to implement the system at our office?